Frequently Asked Questions

Chilliwack is rich in history, culture, and natural beauty. Our tours highlight the fascinating stories, vibrant art murals, and hidden gems that make Chilliwack a unique and engaging destination.

Tours are led by lifetime local and passionate guide Michael Berger, who has a deep understanding of Chilliwack's history, people and creative scene.

We offer a variety of tours including art mural tours, historical walking tours and combination tours that showcase both history and art.

Yes, we offer custom tours tailored to your interests and schedule. If you prefer a private tour, we can also accommodate that. Please contact us in advance to arrange a personalized experience.

Yes, participants are required to sign a waiver before joining the tour. This can be done online or in person at the meeting point.

Our walking tours typically last between 1–1½ hours, depending on our guests' pace.

Most tours are between 400–1,500 meters and are conducted at a leisurely pace with plenty of stops. While we may stand in one spot for up to 5–6 minutes, there are limited seating options available.

Absolutely! We strive to make our tours accessible to everyone. Please let us know in advance so we can accommodate your needs.

Yes, children are welcome on our tours. We recommend our tours for children aged 6 and above.

While we love pets, some of our guests do not. Unless the tour specifically allows pets, please leave your furry friends at home. On occasion, we'll have a 'dog-friendly tour' — only on those specific tours, one dog per guest is allowed, as long as they are well-behaved and leashed with a six-foot leash. Please bring bags to clean up after your dog. You are responsible for your dog's behaviour before, during and after the tour. No other pets are allowed on any tours.

Locals will find our tours just as enjoyable as tourists; we offer new insights and discoveries about their hometown.

Tours are scheduled at different times to accommodate various schedules and to provide the best lighting for viewing murals and historic sites.

Currently, our tours are conducted in English, but we are exploring options to offer tours in other languages in the future.

The meeting point will be specified in your booking confirmation. It is usually a central and easily accessible location in Chilliwack, with parking or transit nearby.

Our guide will be at the meeting point 10 minutes before the tour begins and will wait at the tour starting point. They may have a headset microphone and a speaker as well.

There are several parking options near our meeting points, and transit stops are conveniently located nearby, with many less than 500 meters away from the starting point. Detailed information will be provided upon booking.

Please arrive 10 minutes before the scheduled start time to check in and meet your guide.

Tours run rain or shine. We recommend dressing appropriately for the weather. In extreme conditions, we may reschedule or cancel the tour with a full refund.

Depending on the tour, there may be a public washroom available. This will be noted on your booking confirmation. Many tours do not have public washrooms available.

If you are running late, please contact us as soon as possible. We will do our best to accommodate you, but the tour will start on time to respect other participants.

You are welcome to leave early if necessary. Please inform your guide if you need to depart before the tour concludes.

Comfortable walking shoes, weather-appropriate clothing, a water bottle and a camera are recommended. Don't forget your enthusiasm and curiosity!

Our guides are happy to provide additional resources and reading materials if they are available.

We recommend booking at least 24 hours in advance, especially during peak seasons.

We can accommodate groups of up to 25 people per tour. For larger groups, please contact us to discuss alternate arrangements.

Yes, you can book on short notice if there are spots available. Check our website or contact us for availability.

Walk-ups are welcome if there are available spots, but we recommend booking in advance to secure your place.

Tours can be booked through our website, by phone, or by email to our office.

Please contact us as soon as possible if you need to change your booking. We will do our best to accommodate your request.

Cancellations made 48 hours before the tour will receive a full refund; a 50% refund is offered for cancellations made between 24 and 48 hours prior to the tour. No refunds will be given for cancellations made within 24 hours of the tour.

Yes, gift certificates can be used to pay for any of our tours. Please enter the gift certificate code at the time of booking.

Paying in advance secures your spot on the tour and helps us manage group sizes and logistics effectively.

Payment is made at the time of booking through our secure online system. We accept credit and debit cards.

Yes, we accept both credit and debit card payments through our secure online booking system.

Yes, guides can accept cash for walk-up tour guests. Please have exact change as they are unable to make change.

Yes, gift certificates can be used for tour payments. Simply enter the gift certificate code during the booking process.

Yes, we offer a 10% discount for pre-booked groups of 18 or more. Please contact us for more details.

Tipping is optional but appreciated. A standard tip is $5–$10, depending on your satisfaction with the service.